Exchange Policy

Exchange Policy

Please note: we do not offer refunds. We are happy to help with exchanges as set out below.

Exchanges

You may exchange full-price items for change-of-mind reasons (for example, a different size) within seven (7) days of receiving your order.

We cannot accept an item for exchange if:

  • the request falls outside the 7-day period;
  • the item has been worn, washed or damaged, or is not returned in its original packaging with all labels attached;
  • the item was bought at a reduced SALE price, or with a promo code, influencer discount code or BUY X GET Y FREE offer.

If your exchange is approved, we will swap your item for another size or item (subject to availability) or issue store credit for the value of the returned item, excluding shipping. Store credit is valid for 6 months.

How to request an exchange

  1. Email us at sales@slacksbyit.co.za with your order number, the reason for the exchange and a copy of your payment confirmation.
  2. We will reply to confirm or decline the exchange, let you know if the item you want is available, and give you the return details.
  3. Pack the item in its original packaging with all labels attached and address it to SLACKS.

Exchange shipping costs

  • You are responsible for the cost of getting the item back to us. We recommend using a trackable service, as SLACKS is not liable for items lost in transit.
  • If you need us to arrange a courier to collect the item, the courier collection fee will be charged to you.
  • Sending your new item to you costs R150.
  • Shipping costs are non-refundable.

Damaged or defective items

We pride ourselves on quality, and it is rare for our products to be damaged or defective. If your item has a manufacturing defect or does not meet factory specifications, we will replace or refund it. This does not cover normal wear and tear.

Please email sales@slacksbyit.co.za with a description and photos of the defect. The item will need to be returned to us so our team can inspect it, and a replacement or refund will only be processed once the item has been confirmed as defective. If you receive a refund for a defective item, the cost of return shipping will be deducted.

The following are not considered defects: loose threads, or an item looking different from customer photos on social media. Our website photos are the most accurate representation of the product.

Delivery

  • Cost: R150 anywhere in South Africa. FREE on orders over R1,000.
  • Courier: all orders are shipped door to door with The Courier Guy. We cannot deliver to P.O. Boxes. Please provide a daytime address where someone can sign for the parcel.
  • Dispatch: orders are shipped within 3–5 working days. Orders placed on weekends or public holidays leave the next working day. During sales there may be delays, and we will let you know by email or social media.
  • Delivery times: generally 2–6 working days. JHB 1–2, Durban 2–4, CPT 3–5, outlying areas 4–6 working days.
  • Tracking: you will receive a shipping confirmation email with tracking details once your order is dispatched.
  • Failed delivery: if the courier cannot deliver after several attempts and cannot reach you, and the parcel is returned to us, you will need to pay for re-delivery.
  • Address changes: we can only update your address before your order ships.
  • International: we currently only ship within South Africa.

Pickup and stockists

SLACKS is an online store and does not have a retail shop. You can choose pickup at 14 Sesmylspruit Street, Sunderland Ridge, Centurion at checkout. Our items are also stocked at Raslouw Corner Padel Club and Figur Pilates.

Contact us

Email: sales@slacksbyit.co.za
Phone: 071 773 3914