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Frequently Asked Questions

HELP, I have a SLACKS-MERGENCY! What should I do ? If you have placed your order online and are currently experiencing any issues please contact us via sales@slacksbyit.co.za

Please provide your order number and explain your SLACKS-mergency in detail. Our response team will respond within 24-48 hours (Weekends & Public holidays are not included).

During Sale periods response time is subject to delays. (Please check our social media for notifications of the above)

Cold hand wash separately

Wash Garment inside out

Do not soak, do not bleach

Do not tumble dry

Dry flat in shade

Cool iron

You will find a size chart attached to every product. Customers may compare the reference measurements with your own to find the best choice.

• ”One size” does not necessarily fit all sizes but means there’s only one size for this product

We do apologize for the inconvenience. If an item is marked as “Sold Out”, we suggest you check the site frequently within the next two weeks in case it restocks. However, if it does not restock it is likely to be removed/discontinued from our online store.

Simply follow the order prompts

Select your items and add them to your cart

Once you have everything you want, click the Proceed to Checkout button

Fill out the requested details and select your method of payment

Please note it is very important you provide your contact details (cellphone number & email address)

Once paid - You will then be taken to an order confirmation page which will give you your order number

You will receive an email to the same associated inbox you used in the billing/order details. This email will confirm your order, and payment.

Please note that we can help you modify your order before shipment. It includes changing the size or the color of an item and changing your shipping address.

Once your package is shipped, we will not be able to change anything.

Orders once confirmed cannot be cancelled !

Please thoroughly check your order before processing.

Currently you can pay via - • Payfast (*preferred option) • Credit card • Debit card • Direct electronic bank transfer (EFT) All orders are in ZAR (assigned currency)

You will be charged upon checkout

Please note VAT is calculated in the garment price.

Only one coupon code is eligible per order. All promo codes must be input at the time of checkout by the customer. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply any promo codes to prior purchases.

General shop inquiries, such as uploading products, creating collections, adding discount codes, managing domains, etc. can be best addressed by reaching Shopify Support specifically and/or by checking on their broad documentation accessible in the Shopify Manual.

This website allows buyers to shop for clothing garments online and have them delivered nationally in South Africa. All those who confirm and place an order from the site are bound by the terms and conditions.

Once registered, you acknowledge that you’ve read, accepted and agreed to be bound by these T&Cs. Should there be any clause in these T&Cs that you do not understand, the responsibility is on you to ask the SLACKS team to please explain the relevant clause to you before you accept the T&Cs by buying from the website.

HAVE A SLACKS-TASTIC DAY ! <3

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